1.1.1 Email Address: Used for sending important notifications.

1.1.2 Name (optional, or nickname): Used for personalized services.

1.2.1 Purchase Records: Information about eSIM plans you have purchased.

1.2.2 Payment Information: We primarily process your payments through third-party payment service providers. We do not directly store your complete credit card information. The financial information you provide during payment is directly transmitted to trusted third-party payment service providers and is governed by their privacy policies.

1.3.1 Communication content when you contact our customer service via email or other channels.

1.4.1 Device Model, Operating System Version, App Version: Used for compatibility assessment, functionality optimization, and troubleshooting.

1.4.2 IP Address: Used for network security, service region identification, and traffic analysis.

1.4.3 Network Connection Type: (Wi-Fi/mobile data).

1.4.4 Mobile Network Identifier (IMSI) or eSIM-related Identifiers: Only when you activate or manage eSIM services, to meet telecommunications operator requirements, used for activating, identifying, or managing your eSIM services. This information is essential for providing eSIM connectivity services.

1.4.5 Roam Bear App Usage Frequency and Methods: How you browse and use Roam Bear App features, such as click counts, page dwell time, feature activation sequence.

1.4.6 Error Reports: Used for detecting and fixing Roam Bear App errors to improve stability.

1.4.7 Performance Data: Roam Bear App operating performance, response times, etc.

2.1.2 Service Improvement and Optimization: (i) Analyze user behavior patterns to improve Roam Bear App functionality, performance, and user interface. (ii) Conduct product development and service innovation. (iii) Detect and fix Roam Bear App errors and technical issues.

2.1.3 Customer Support and Communication: (i) Respond to your inquiries, provide technical support and customer service. (ii) Send important service notifications, updates, security alerts, and other service-related communications.

2.1.4 Marketing and Promotion: (i) With your consent, provide personalized services, product recommendations, or marketing campaign messages. (ii) You may contact us at any time to opt out of receiving marketing messages.

2.1.5 Security and Legal Compliance: (i) Detect, prevent, and investigate fraud, cyber attacks, or other illegal activities. (ii) Fulfill legal and regulatory requirements and legitimate government requests. (iii) Protect our rights, property, and safety, as well as those of other users.

If you do not agree with Roam Bear Co., Ltd. (hereinafter referred to as "Roam Bear" or "we") using your personal data in accordance with this Privacy Policy, please do not use our services and website. You may request Roam Bear to stop processing your personal data at any time. After you make such a request, we will only continue to process your related data within the following necessary scope: (i) Complete service termination procedures: For example, conduct final account settlement and delete all personal data based on your email address. (ii) Fulfill legal or contractual obligations: Including but not limited to accounting processing, refund matters, record keeping, or data that must be retained according to applicable legal requirements.

Please understand that according to relevant laws and regulations, Roam Bear or our third-party service providers may have legal obligations to retain certain personal data. In such cases, even if you request to stop processing, we may still need to retain some data in accordance with the law.

To support Roam Bear App operations and service provision, we may share necessary data with reliable third-party service providers, such as cloud services (data storage), payment processing, data analysis, customer relationship management, etc. These service providers may only use your data to perform specific tasks for us and are contractually bound to comply with privacy protection standards equal to or higher than ours.

To provide eSIM connectivity services, we must transmit the necessary identifiers required for eSIM activation (such as IMSI or other eSIM-related numbers) to telecommunications operators we partner with, so they can activate and manage network services for you.

3.3.1 We may disclose your data when we comply with laws, regulations, court orders, government requests, or enforce our terms of service.

3.3.2 We may also disclose your data to protect the rights, property, or safety of our company, users, or the public.

In the event we sell or negotiate the sale of our business, or experience corporate mergers, acquisitions, consolidations, asset sales, reorganizations, or similar events, we may share users' personal data. In these circumstances, Roam Bear will continue to ensure the confidentiality of users' personal data.

We implement multiple technical and organizational security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or damage, including but not limited to:

4.1.1 Data Encryption: Both data in transit and at rest are encrypted.

4.1.2 Access Control: Strictly limit internal personnel's access to personal data.

4.1.3 Firewalls and Intrusion Detection Systems: Protect our systems from malicious attacks.

4.1.4 Regular Security Audits and Vulnerability Scanning: Ensure our security measures remain effective.

4.1.5 Employee Training: Regularly train employees on privacy protection and data security.

4.2.1 We will retain your personal data during service provision and for the time necessary to fulfill legal obligations, resolve disputes, or enforce agreements. When your data is no longer needed, we will securely delete or anonymize it.

4.2.2 If we detect any abnormal activity, we will promptly notify you and assist you in taking enhanced security measures. However, we must state that data transmission on the Internet cannot achieve 100% absolute security, as no current technology can provide foolproof protection.

4.2.3 When you use our services and website, you clearly understand and agree that: Roam Bear Co., Ltd. cannot guarantee that personal data transmitted or received through this service will be absolutely secure. Any information you provide through this website or service is at your own risk. If you have any reason to believe that your interaction with us is no longer secure, please contact us immediately at customer-service@travelroambear.com.

5.1.1 Right of Inquiry and Access: You may inquire and request access to your personal data.

5.1.2 Right to Request Copies: You may request copies of your personal data.

5.1.3 Right of Supplementation or Correction: When your personal data changes or is incorrect, you may request us to supplement or correct it.

5.1.4 Right to Stop Collection, Processing, or Use: You may request us to stop collecting, processing, or using your personal data.

5.1.5 Right of Deletion: You may request us to delete your personal data.

5.1.6 Right to Withdraw Consent: You may withdraw consent for specific data processing at any time, which will not affect the lawfulness of data processing we conducted based on your consent before withdrawal.

You may submit the above requests to us via email at customer-service@travelroambear.com. We will process your requests within the legally required timeframe (usually within 15 or 30 days). Please note that in certain circumstances, for legal obligations or service necessity, we may not be able to immediately and fully satisfy all your requests.

Roam Bear App may use cookies or similar tracking technologies (such as SDKs) to:

(i) Remember your login status and preference settings.

(ii) Analyze app usage to improve our services.

(iii) Provide personalized content or advertisements.

You can manage or disable cookies through your device or browser settings. Please note that disabling certain cookies may affect some functions of Roam Bear App.

Roam Bear Co., Ltd. highly values the privacy protection of minors.

Roam Bear will not knowingly collect or solicit personal data from minors under 18 years of age. If you are under 18 years old, please do not attempt to send any of your personal data to Roam Bear App. If we become aware that we have collected and processed personal data from children under 18, we will delete it as soon as possible.

If you are a parent or legal guardian and believe that your child (under 18 years old) has provided personal data to us without your consent, please immediately notify us through the contact information in the "Contact Us" section of this Privacy Policy. We will promptly review the relevant information and take appropriate measures to delete the child's personal data and terminate their account.

We encourage all parents and legal guardians to actively participate in and supervise their children's online activities, guiding them on how to use internet services safely and responsibly.

8.1. The interpretation of this policy, as well as all disputes and conflicts arising from these terms or related transaction behaviors, shall be handled in accordance with the laws of the Republic of China (Taiwan).

8.2. For any litigation arising from such disputes or conflicts, Roam Bear Co., Ltd. and users agree that the Taipei District Court of Taiwan shall be the court of exclusive jurisdiction for the first instance.

This website's privacy protection policy will be revised as needed, and the revised terms will be posted on the website.

If users have any questions, requests, concerns, or complaints about this Privacy Policy or our personal data processing practices, or wish to exercise their data subject rights, please email customer-service@travelroambear.com